Each piece is inspected, polished and prepared with care before it leaves our atelier. Orders are typically processed within 1–3 business days ahead of dispatch.

Domestic deliveries generally arrive within 2–4 business days. International orders may take 5–10 business days, depending on destination and customs processing.

Yes. Once your order has been dispatched, you will receive an email with a tracking number so you may follow its journey to you.

We ship to a wide selection of countries worldwide. All international shipments are fully insured and require a signature upon delivery.

We want you to feel entirely at ease with your piece. Unworn items in their original condition and packaging may be returned within 30 days of delivery.

Most pieces qualify for return. Personalised, engraved and made-to-order items are final sale, as they are created uniquely for you.

Simply contact our Customer Care team with your order number. We will guide you through each step and arrange collection at your convenience.

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–7 business days.

Gently wipe each piece with a soft, lint-free cloth after wear. For a deeper clean, use lukewarm water with a mild soap, then dry thoroughly before storing.

Store each piece separately in its original pouch or box to prevent scratching, and keep it away from direct sunlight and humidity.

Yes. We recommend removing jewellery before swimming, bathing or applying perfume and lotion, as these can affect the finish over time.

Put jewellery on last, after dressing and applying beauty products, and remove it first when undressing. This simple habit preserves its lustre for years to come.

Please contact us as soon as possible after placing your order. We are happy to accommodate changes or cancellations before your piece enters preparation.

We are truly sorry to hear this. Please contact our Customer Care team within 48 hours of delivery with photographs, and we will arrange a resolution promptly.

Reach out to us immediately. If your order has not yet been dispatched, we will happily update the address on your behalf.

Our team is available to assist with any question, however small. You may reach us through the Contact Us link below, and we will respond with care.